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Visualize Your Path to Service Excellence
39:08
This session includes an inspirational product view and an interactive panel discussion between well experienced service leaders from brands. We explore common stages of service maturity and how to leverage data and customer intelligence.
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Visualize Your Path to Field Service Excellence
33:52
This session includes an inspirational view on field service products and an interactive panel discussion between some of the leading brands. We show common stages of field service maturity, how to increase efficiencies and customer satisfaction.
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Steve Miranda Highlights--The Time is Now
20:31
The global pandemic has become a forcing function for change. Capabilities that were once regarded as optional are now essential. Learn how you can pivot forward and define your future of your career, organization, and industry.
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Virtual Road Trip: Chicago Bulls
1:27
What time is it? Game time! #OracleRoadTrip is at United Center with our customer Chicago Bulls.
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Steve Miranda Full Keynote—The Time is Now
54:46
The global pandemic has become a forcing function for change. Capabilities that were once regarded as optional are now essential. Learn how you can pivot forward and define your future of your career, organization, and industry.
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Why Your CFO Should Care About the Customer Experience
35:39
Collaboration between your CFO, CMO, CTO, and COO can improve the customer experience. McKinsey’s expert CX consultant outlines key priorities CFOs must embrace to reimagine the customer experience and support new customer-centric business models.
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Making Loyalty Marketing Magic Happen at Disney
15:18
Walt Disney Studios is transforming customer experiences with highly personalized, data-powered loyalty programs. Join Disney and Oracle executives as they discuss how listening to customers and leveraging data improves customer engagement.
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Starbucks' Secrets of Delivering Amazing Service in a Time of Change
15:48
Starbucks’ CTO shares stories and best practices about how Starbucks is adapting to today’s environment. She highlights the role Oracle CX Service plays in energizing Starbucks’ service strategy and transforming the customer experience.
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Virtual Road Trip: Chicago - Richard Thomas
1:37
#OracleRoadTrip has made it to Chicago to see Richard Thomas. Let’s learn about his personal journey—from getting started in Oracle Marketing Cloud, to giving back to the community, to helping build up future Black leaders.
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Customer Experience in the Next Normal
37:32
Can your business interpret new and changing signals to deliver outstanding customer experiences in the next normal? Learn how guided experiences, a unified platform, and customer intelligence can build lasting relationships at every touch-point.
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Virtual Road Trip: Indiana - Jay Baer
1:31
The #OracleRoadTrip heads to Indiana to visit our friend Jay Baer. Learn more about ways CX is evolving now more than ever.
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