The Business of Experience: Deliver Holistic, Purposeful Experiences
24:08
Successful service providers are delivering holistic, purposeful customer experiences throughout their businesses. See how Swisscom—a leading communications provider—is delivering customer-centric experiences, data-driven care, and agile operations.
Successful service providers are delivering holistic, purposeful customer experiences throughout their businesses. See how Swisscom—a leading communications provider—is delivering customer-centric experiences, data-driven care, and agile operations.
Customer Experience Similar Videos
-
Personalization in practice: Hear from the experts
38:28
Join guest speakers from Forrester, Sleep Number Corporation, and Dow Jones' Business and Information Services as they share success stories, best practices, and key takeaways around putting personalization into practice.
-
How customer-obsessed marketers succeed with personalization
1:03:13
Personalizing communications and content is key for delivering superior CX. Create new ways of delivering personalization, gain new industry-expert insights, and set your own personalization goals to keep pace with current trends.
-
Perspectives on personalization: A holistic approach
16:58
Join featured speaker Rusty Warner, Forrester vice president and principal analyst, as he guides you through a holistic approach to building a personalization strategy.
