Defining a New Standard for Service Delivery and Customer Experience
21:44
Communications providers are defining a new standard for CX, looking at how unified systems and self-service tools facilitate better interactions. Explore why novel approaches to service delivery and modern technology are more critical than ever.
Communications providers are defining a new standard for CX, looking at how unified systems and self-service tools facilitate better interactions. Explore why novel approaches to service delivery and modern technology are more critical than ever.
Customer Experience Similar Videos
-
Perspectives on personalization: A holistic approach
16:58
Join featured speaker Rusty Warner, Forrester vice president and principal analyst, as he guides you through a holistic approach to building a personalization strategy.
-
Personalization in practice: Hear from the experts
38:28
Join guest speakers from Forrester, Sleep Number Corporation, and Dow Jones' Business and Information Services as they share success stories, best practices, and key takeaways around putting personalization into practice.
-
B2C Service demo: Deliver proactive and personalized customer service
2:16
Take a product demo of Oracle B2C Service. Resolve service support issues quickly and provide personalized advice using Digital Assistant, knowledge articles, live chat, field service, IoT monitoring, and more–all with Oracle Service.
