From High Touch to Zero Touch: Creating an Ecosystem of Relevance
15:36
Get firsthand insights into the steps two leading enterprises took to provide their customers with full omnichannel customer service, blending both digital and human interactions while reducing manual processes and removing information barriers.
Get firsthand insights into the steps two leading enterprises took to provide their customers with full omnichannel customer service, blending both digital and human interactions while reducing manual processes and removing information barriers.
Customer Experience Similar Videos
-
Oracle Commerce demo: Grow business revenue through digital channels
2:15
Take a product tour of Oracle Commerce. Make every ecommerce interaction matter by tailoring content and experiences for each user. Create site versions by audience type and add personalization capabilities to better engage with your audience.
-
How customer-obsessed marketers succeed with personalization
1:03:13
Personalizing communications and content is key for delivering superior CX. Create new ways of delivering personalization, gain new industry-expert insights, and set your own personalization goals to keep pace with current trends.
-
Personalization in practice: Hear from the experts
38:28
Join guest speakers from Forrester, Sleep Number Corporation, and Dow Jones' Business and Information Services as they share success stories, best practices, and key takeaways around putting personalization into practice.