Nemertes Sees Diminishing Role of Contact Centers
1:12
Many companies are building their customer experience strategy around more than just a contact center. There are so many other ways to communicate with customers, now through digital channels, that a huge contact center may not be required.
Many companies are building their customer experience strategy around more than just a contact center. There are so many other ways to communicate with customers, now through digital channels, that a huge contact center may not be required.
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15th Annual Markie award finalists. See winners at markie-awards.com.
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The 15th annual Markie Awards applaud the movers, shakers, and experience makers. See this year's 67 finalists and click through to watch all 14 winners announced for each category.
