Insights from Ovum on Delivering a Personalized Customer Experience

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To succeed in the digital era, Communications Service Providers must change their traditional business models and deliver a personalized customer experience. Ovum Senior Analyst Chantel Cary talks about shifting to digital business models.

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Insights from Ovum on Delivering a Personalized Customer Experience

To succeed in the digital era, Communications Service Providers must change their traditional business models and deliver a personalized customer experience. Ovum Senior Analyst Chantel Cary talks about shifting to digital business models.