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The Future of CX: Unified front- and back-office integration
2:18
Winning the front-office begins with winning the back-office. Sales, commerce, and service connected with shipping, inventory, finance, accounting, and HR—all of these things need to communicate. Their integration is more important than ever today.
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产业价值高效组织者
0:52
Oracle 的客户体验云产品 Sales Cloud 助力高端制造全产业链互利共赢。
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Oracle营销云助力思科获取高质量的销售线索，打造高效互动的客户体验
1:25
思科利用 Oracle BlueKai 营销大数据管理平台高效获取目标客户特征数据，进行大数据优化、分析，通过科学的受众分类提升获客效率。同时，与微信全面集成的 Oracle Eloqua 也帮助思科在中国轻松开展社交媒体营销，通过各渠道粉丝相互识别改善用户画像，提升销售转化率。
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优奥创思分享客户应用 Oracle 营销云成功案例
1:51
Oracle 合作伙伴赛诺贝斯（北京）营销技术股份有限公司借助 Oracle 营销云产品，为执御，美素佳儿等知名企业搭建全渠道营销体系。
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中信科技借助Oracle公有云本地化解决方案满足安全性合规性要求
2:11
中信科技发展有限公司借助 Oracle 公有云本地化解决方案构建中信云数据中心，全面满足中信集团对于数据安全性及合规性的要求.
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执御公司借助 Oracle Marketing Cloud 实现客户价值最大化
1:39
浙江执御信息技术有限公司选用 Oracle Marketing Cloud，对短信推送和邮件等各个方面的客户信息进行重新整理和梳理，实现客户价值最大化。
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The Business of Experience: Deliver Holistic, Purposeful Experiences
24:08
Successful service providers are delivering holistic, purposeful customer experiences throughout their businesses. See how Swisscom—a leading communications provider—is delivering customer-centric experiences, data-driven care, and agile operations.
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Communications at the Crossroads
19:53
Communications is at a crossroads as we enter the 5G era. Will you achieve deeper customer relationships and financial success, or face market share declines from digital disruptors? The future belongs to those who innovate, engage and transform.
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Defining a New Standard for Service Delivery and Customer Experience
21:44
Communications providers are defining a new standard for CX, looking at how unified systems and self-service tools facilitate better interactions. Explore why novel approaches to service delivery and modern technology are more critical than ever.
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Demo: B2B selling experience - Innovations for sellers
7:18
Accelerate deals and get the right information to increase seller efficiency. See the new innovations that offer tailored sales tools—including a personalized workspace, smart lists, intelligent search, mobile app, voice interactions, and more.
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Demo: B2B service experience - Innovations in customer service
4:40
Create engaging, self-service experiences. New innovations in Oracle Service include proactive service, digital assistant, and smart routing—in a new, easy-to-use UI, with integration into intelligent advisor, knowledge articles, and field service.
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