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Why Should Companies Invest in Digital Customer Engagement?
1:20
Improving customer engagement, and meeting customers where they are, can lead to improved business results and growth. Increase ratings, loyalty, customers won, and sales.
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What Are the Core Elements of Digital Customer Experience?
0:49
Companies must transform experience, and mobile enablement is key, along with real-time insights and analytics
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What is Next Generation CX and Why Does It Matter?
0:51
Next Generation customer experience is driven by changing customer expectations and requirements.
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Nemertes Sees Diminishing Role of Contact Centers
1:12
Many companies are building their customer experience strategy around more than just a contact center. There are so many other ways to communicate with customers, now through digital channels, that a huge contact center may not be required.
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Carousell Doubles Email Conversion Rate with Oracle Cloud
2:14
Carousell has started to use email database to its full potential through Oracle Marketing Cloud. By offering a direct customer journey, they doubled the conversion rate and supported an increased number of marketing campaigns.
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Rapid Troubleshooting for DBAs
3:33
Discover how machine learning empowers database administrators to advance their skills, deliver better customer experience, and solve complex IT problems quickly and easily before customers are impacted.
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Modern Customer Experience Europe
2:11
At our Modern Customer Experience event, discuss meeting the expectations of today's empowered customers, leading business transformation, and leveraging the next generation of technologies for customers.
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Oracle CX for Marketing
1:27
Changing expectations and market factors are reshaping what it means to be a modern marketer. Having so much available data makes it a challenge to find the signals in the noise. Oracle helps marketers understand customers' passions and priorities.
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Securitas Direct Meets Customer Expectations with Oracle
1:46
Securitas Direct implements Oracle Field Service Cloud solutions and commits to excellence and innovation. Four OFSC products are currently in the implementation process and now have 1,050 users in Spain and 144 users in France.
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Securitas Direct Commits to Excellence and Innovation
0:23
Securitas Direct Implements Oracle Field Service Cloud solutions and commits to excellence and innovation. Four OFSC products are currently in the implementation process and now have 1,050 users in Spain and 144 users in France.
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n11.com Improves Customer Service with Oracle Cloud
1:24
Alper Yilmaz, Director IT Operations at n11.com, shares how Oracle Exadata Cloud at Customer improves OpEx costs, provides a faster transactional database, and enables customers to have a smoother shopping experience.
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