Nemertes Sees Diminishing Role of Contact Centers
1:12
Many companies are building their customer experience strategy around more than just a contact center. There are so many other ways to communicate with customers, now through digital channels, that a huge contact center may not be required.
Many companies are building their customer experience strategy around more than just a contact center. There are so many other ways to communicate with customers, now through digital channels, that a huge contact center may not be required.
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