Elsevier Enhances Web Self-Service and Customer Experience
Elsevier B.V. implemented Oracle Service Cloud throughout its contact centers to improve customer experience, understand its customers better, drive self-service, and deliver more complete responses to customer queries.
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ERP stands for enterprise resource planning. It refers to the systems and software packages used by organizations of all sizes to manage day-to-day business activities, such as accounting, procurement, project management, and manufacturing.