Nemertes Research and Oracle on SD-WAN Trends and the Contact Center
2:39
Digital Customer Research Leader, Robin Gareiss, discusses SD-WAN with Brian Kracik of Oracle Communications. Listen as she highlights the need for modern contact centers to accommodate remote agents, multi-channel, and quality of experience (QoE).
Digital Customer Research Leader, Robin Gareiss, discusses SD-WAN with Brian Kracik of Oracle Communications. Listen as she highlights the need for modern contact centers to accommodate remote agents, multi-channel, and quality of experience (QoE).
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