Convergys Transforms Customer Experience with Service Cloud
Convergys, a global leader in customer management, leverages Oracle Service Cloud to improve agent productivity, measure and optimize multi-channel delivery with analytics, and deliver a differentiated customer experience.
Most Recent Similar Videos
MGM Strategies for Delivering Innovation
CIO, Sy Esfahani, details MGM’s strategy for enabling a digital transformation throughout its organization by establishing IT as a business partner to drive revenue, standardizing across the enterprise, and adopting a cloud first strategy.
Accor Enables Business Today and in the Future with AI
Hotels can enable a positive guest experience with useful innovation, says Tanya Pratt, SVP, Central Business Applications, Luxury Brands. AI can help identify intelligence to better service guests today and better predict business tomorrow.
Fast Food Ordering Chatbot
Oracle can help make the fast food ordering process even easier. Through artificial-intelligence enabled chatbots, businesses can better connect with customers and simplify the buying process, no matter the item.