Large Utilities Transform CX with Omni-Channel Customer Engagement
Hear how Exelon, an American Fortune 100 utilities company, is innovating and personalizing Omni-channel engagement with their consumers with mobile-first and now AI powered chatbots strategy.
Artificial Intelligence Similar Videos
Oracle Sales Cloud Invests in AI with Intelligent Bots
Catherine You, VP Oracle Sales Cloud, discusses Oracle’s large investment in AI and chatbots, how customers use AI, and shows how Oracle's Virtual Sales Assistant, created with Oracle Intelligent Bots, can help salespeople in their daily work.
Dave Donatelli Oracle OpenWorld 2017 Keynote 10-3-2017
Oracle Executive Vice President, Cloud Business Group, Dave Donatelli delivers his keynote, “Oracle’s Integrated Cloud Platform, Intelligent Cloud Applications, and Emerging Technologies for Business” at Oracle OpenWorld 2017.
IoT & Predictive Service Drives CX Innovation at Carbon, Inc.
Customer service at Carbon, Inc. is different. The focus is on predictive service that adds value to the customer, avoids down time, and makes customers love Carbon, Inc. and its products.
How AI is Making Healthcare More Human
Every analytics conversation in healthcare touches upon the promise of Artificial Intelligence (AI). However, what can AI do and not do when new AI capabilities are augmenting what humans already do?
Artificial Intelligence and the Journey to Augmented Finance
This is the new model of agile operations empowered by the latest AI technology to deliver positive revenue growth and increased profitability.
Thomas Kurian Oracle OpenWorld 2017 Keynote 10-3-2017
Oracle President, Product Development, Thomas Kurian delivers his keynote, “Oracle’s Integrated Cloud Platform, Intelligent Cloud Applications, and Emerging Technologies for Business” at Oracle OpenWorld 2017.