Smiths Medical Use Service Cloud to Build Customer Intimacy
1:57
Gary Harris, Director of Customer Service at Smiths Medical, describes how consolidating 16 systems into Service Cloud helped create a self-service customer portal, and now service reps can better focus on providing customers with a great experience.
Gary Harris, Director of Customer Service at Smiths Medical, describes how consolidating 16 systems into Service Cloud helped create a self-service customer portal, and now service reps can better focus on providing customers with a great experience.
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